At Carlos Crafts, we want you to be fully satisfied with your purchase. If for any reason you are not, we offer the following return and refund policy:
Returns
-
You may request a return within 7 days of receiving your order.
-
Items must be unused, in their original condition, and in the original packaging.
-
To start a return, please contact us at [email protected] with your order details.
-
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Refunds
-
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
-
Approved refunds will be processed within 5–7 business days.
-
Refunds are provided in the original form of payment (for cash on delivery orders, we will arrange a refund through bank transfer or store credit, as agreed with the customer).
Exchanges
-
If you received a defective or incorrect item, please contact us within 3 days of delivery.
-
We will arrange a replacement or exchange at no additional cost.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene or custom-made nature. Such items will be clearly mentioned on the product page.
Contact Us
If you have any questions about our Refunds and Return Policy, please contact us at:
[email protected]